FAQs

We recommend wiping your silver with our microfibre cloth after every wear. This helps to remove the transfer of oil residues from your skin to the jewellery, preventing tarnishing.

Avoid wearing your silver jewellery when swimming, showering, or bathing, as chlorine and salt water can damage your pieces. Avoid wearing your jewellery when exercising to avoid tangling, scratching, and tarnishing. Please note that chemicals in cosmetics, skin creams, hairsprays, and perfumes may also damage your piece, and should be avoided.

We recommend storing your silver in original Foiyl packaging, including the microfibre pouch. Always keep your jewellery in a cool dry place, away from heat, humidity and moisture. To avoid scratching and tangling we advise storing pieces separately.

Tarnishing is a natural process that occurs when some of the metals in the alloy come to the surface. The best way to prevent tarnishing is to wipe your sterling silver with a microfibre cloth after every wear.

For mild tarnishing, you can try washing your piece in a very mild phosphate free detergent. Rinse in warm water, then polish gently with a silver cloth.

To remove heavier tarnishing, we recommend the brands Brasso and Hagerty's Silver Clean. Please follow the manufacturer's directions carefully, as Foiyl Jewellery is not responsible for any damage that occurs during jewellery maintenance.

We are very mindful to check each piece of jewellery for manufacturing defects before sending. As each of our pieces are made by hand, minor imperfections are to be expected. However, in the event of items exhibiting a manufacturing defect, Foiyl Jewellery has a voluntary warranty period of 3 months from the purchase date.

All faults deemed as the result of wear and tear are not covered by this warranty. This includes items that have not been handled as per our care instructions or damaged by accident or misuse. Please note that metals naturally tarnish over time, however the process will be accelerated by chemicals in perfume, salty air, sulphur, skin creams, hairspray, chlorine, and acidic skin pH. The extent to which tarnishing (oxidation) occurs will depend on your individual skin and jewellery care routine. Please note that this warranty does not cover tarnishing caused by the above reasons.

Any modifications made to your jewellery will void the voluntary warranty. We do not take responsibility for lost jewellery.

Please note that our voluntary warranty does not override your rights under Australian Consumer Law.